Sun Country Sports Center® is accepting applications for full-time front desk & customer service staff with weekend availability. Sun Country is a multi-program family and youth sports center that offers childcare programs as well as classes and competitive teams in gymnastics, dance, rock climbing, swimming, karate, ninja and more!
Job Description
- Position Title: Office/Front Desk (please select this position on your application)
- Department: Front Desk / Customer Service
- Reports to: Office Department Leader, Directors of Operations
- Position Level: Full Time Staff Member
- FLSA Status: Non-Exempt
General Summary
The staff member will perform a variety of customer service and organizational tasks. Duties include answering customer questions over the phone and in person, processing program enrollments, taking payment, and providing customer service for all Sun Country programs at our West and Millhopper locations.
Full-time schedule (35-40 hrs / week). Sun Country is open 7 days per week, with morning and evening shifts available. THIS POSITION REQUIRES AVAILABILITY AT LEAST ONE WEEKEND DAY.
Essential Job Functions
- Communicates clearly with customers and employees via email, phone & in person
- Works assigned schedule, and commits to a schedule for each season (Fall, Spring, Summer)
- Maintains current filing system
- Processes program enrollments
- Manages accounts receivable
- Performs other duties as assigned by Department Leaders and Directors of Operations
Knowledge, Skills and Abilities
- Knowledge of customer service best practices
- Skill in speaking, reading comprehension and active listening in the English language
- Skill in complex problem solving, evaluation of options and implementation of solutions
- Skill in operating office and technological equipment and software, including cloud-based database systems and Microsoft Office applications
- Ability to work independently toward personal and organizational goals
- Ability to learn fundamentals of all sports and programs offered
- Ability to follow oral and written instructions
- Ability to complete multiple tasks at once
- Ability to organize daily activities and to work as a team player
Education, Experience and Certification
Required:
- High School Diploma
- Level 2 fingerprint background screening (within 2 weeks of hire)
- CPR / 1st Aid / AED certification (within 30 days of hire)
Preferred:
- Previous professional experience in accounting, customer service, and professional use of Microsoft Windows and Office applications
- Associates or Bachelor’s degree in recreation, sports management, childcare or related fields
- Previous experience in gymnastics or sports administration
- Weekend availability
Physical Requirements
- Seeing: Must be able to see well enough to read from a computer screen and written reports
- Hearing: Must be able to hear well enough to communicate with customers and employees in a loud gym setting
- Hand Function: Must be able to write, type and use technological office equipment
- Stooping/Kneeling: Must be able to stoop or kneel to pick up files and access drawers near to the floor
- Standing/Walking: Must be able to move about the facility and walk at a fast pace for up to 1 minute over varying levels of gym flooring in an emergency
- Lifting: Must be able to lift up to 20 pounds
Full-Time Employee Benefits
- Company Sponsored Florida Blue Health Insurance
- Primary Care Wellness
- Paid Time Off
- Paid Holidays
- IRA Retirement Plan with Matching
- Paid Training, Continuing Education, and Certifications
Working Conditions
Normal working conditions absent extreme factors. Offices are located inside our multi-sport facility, and is a fast-pace, dynamic work environment. Sun Country is open 7 days per week, excluding major holidays, and provides customer service anytime business is open.
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Culture and Values
Sun Country Sports Center® has been a family-owned Gainesville area business for over thirty-five years. We are a multi-program family and youth sports center whose mission is for every person to feel better about themselves when they walk out of our doors than they do when they walk in. Our core values are safety, caring, sportsmanship and community.
Application Instructions
Sun Country is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement, and the individual is unable to perform the essential functions of the position with reasonable accommodations.
To apply, please click the link below. Upon individual request, we will endeavor to remove any barrier to the application process to accommodate those candidates with disabilities. Candidates without computer access may apply in person at our main office, where a computer will be provided.
Compensation: $14 – $18 per hour based on education and related experience
Remote Available: No
Job Location(s): 333 SW 140th TER, Jonesville, FL 32669; 4010 NW 27th LN, Gainesville, FL 32606
