Sun Country Class Policies
Payment Policy:
All students enrolled in classes are required to be Auto-Pay and leave a credit or debit card on file. Tuition will be automatically deducted from your account on the 25th of the month for the upcoming month. Additional program/retail charges will be charged weekly on Mondays. If we have a family email address on file you will receive a courtesy email on the (business) day before your account will be charged. If your credit card is declined* you will have 1 (one) week to make a payment or your child will be automatically dropped from class.
Joining a class after the month commences results in a pro-rated tuition based on your start date. We have a flat rate tuition program that is based on 48 weeks with 12 months averaging 4 weeks each.
Missed Class Policy:
We do not offer credits, refunds or make-up classes for missed classes. Your tuition is based on enrollment (guaranteed spot) and not a result of attendance. By not offering make up classes we can ensure that your child’s class is well structured and never over booked. The quality and safety of the class is what is most important at Sun Country.
We do understand that sometimes it is not possible to attend your scheduled class. In this instance, Sun Country offers the following “missed-class options”: Stay and Play (ages 5 and younger), Gym Jam (ages 5 and up), Gym Jam Jr. (ages 3 yrs. 9 months-5 yrs.), Rock Wall, Ninja Jam (ages 3-13), Kids Night Out (ages 3 and up), Broadway Babies (ages 18 months-3 yrs.) or Dance Jam (ages 6-10).
Missed class options expire 6 months after your child’s missed class. Missed class options are only available if your child remains enrolled in a monthly Sun Country program. If you choose to un-enroll your child, your child’s missed class options will expire on the date their enrollment ends.
Please call in your absence prior to the start of class so our staff know not to expect your child.
Missed class options are not available for students enrolled on a competitive team.
Weather Policy (Swim):
Inclement weather (including but not limited to: thunder, lightning or tornado warnings) often times passes through the area quickly. We will make every effort to hold your child’s swim lesson, please plan on attending class. Please do not call the office to find out if your child’s swim lesson will occur. You will receive a text message if it is canceled. Please be sure to enable texting in your parent portal.
Swim Only:
If your child is ill, a doctor’s note must be turned in to the deck supervisor to receive a Splash Jam Pass (ages 3 and up). Missed class passes are not available for swim class absences due to vacations, other activities, etc.
Wanting to Un-Enroll:
If you wish to un-enroll your class an un-enrollment form must be received by the 24th of the month. We bill for the upcoming month on the 25th of the month prior. We will not credit/refund if we have already charged your card.
★ Sun Country charges a $25.00 fee for all declined funds.
Can I ask Sun Country staff to babysit?:
Sorry, no, and here’s why – At Sun Country Sports Center, the safety and well-being of students in our program is top priority. To promote a safe environment for Sun Country activities and events, and to reduce the likelihood of an abusive situation, we require that all of our staff adhere to the Standards of Behavior outlined in our Misconduct Prevention Policy.
One of these Standards is that out-of-program contact with students, such as babysitting, tutoring and ride giving, is prohibited. This policy reduces the potential for an unsafe situation by only allowing Sun Country staff contact with students in structured, supervised settings.
We know our staff are great, and we encourage you to take advantage of our licensed, accredited child care programs like FUNrichment Afterschool, Camp Sunny and Sunny’s Pre-School. However, we ask that parents please refrain from putting our staff in an unsafe and uncomfortable position by recognizing the importance of our policies.
Thanks for supporting Sun Country Sports Center, so that we can continue to provide quality youth development programming for the community. Please reach out if you have questions or if you are interested in the full text of our Misconduct Prevention policy.